Skip navigation
Muskauer Park Mużakowski
What are you looking for?

Complaint management - Principles of the “Fürst-Pückler-Park Bad Muskau” Foundation

I. Foreword

It is important to the Foundation to give you the opportunity to express criticism. The aim is to deal with complaints appropriately and promptly. The foundation wants satisfied park visitors. Complaints received are evaluated in order to rectify recurring errors or problems.

II. Procedure for handling complaints

  1. All park visitors and other persons affected by the Foundation's activities can lodge a complaint.

  2. Complaints can be submitted to the Foundation electronically, in writing or verbally. Complaints submitted electronically can be sent to the e-mail address direktion@muskauer-park.de. For written complaints, please contact: “Fürst-Pückler-Park Bad Muskau” Foundation, Orangery, 02953 Bad Muskau.

  3. We require the following information to process the complaint:

    • complete contact details of the complainant (address, telephone number, e-mail address if applicable);

    • description of the facts;

    • formulation of the request or indication of what is to be achieved with the complaint (e.g. rectification of errors, improvement of services, clarification of a difference of opinion);

    • Copies of the documents necessary for understanding the process (if available);

    • if the complainant approaches the foundation in the name of and on behalf of another person, this person is authorized to represent the foundation.

  4. Depending on the complexity of the complaint, a response will be provided within a reasonable period of time after confirmation of receipt of the complaint. The Foundation aims to complete processing within a period of 10 working days. If this is not possible, the complainant will receive confirmation of receipt and an interim message from the Foundation.

  5. If the Foundation does not uphold the complainant's complaint in full, it shall give reasons for this to the complainant.

III. Others

  1. The processing of complaints is free of charge.

  2. These principles are reviewed at regular intervals and published on the Foundation's website.